Data Controller

Mr Paul Whiteley

Collected Personal Data

Osila Privacy Policy

Last Updated: 09-11-2024

Welcome to Osila. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website [www.osila.co.uk] (the “Site”).

1. Information We Collect

When you visit Osila, we may collect the following types of information:

• Personal Information: This includes your name, email address, billing and shipping address, phone number, and payment information when you place an order.
• Browsing Information: We use cookies and other tracking technologies to collect information about your browsing behavior, such as your IP address, browser type, referring/exit pages, and how you interact with our Site.
• Device Information: We automatically collect data about the device you use to access our Site, including your device's operating system and unique identifiers.
• Order Information: When you make a purchase, we collect information necessary to process your order, such as product details, payment method, and delivery information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To handle transactions, fulfill orders, and communicate with you regarding your purchase.
• To Improve Our Services: To enhance your shopping experience, personalize content, and analyze trends on our Site.
• Marketing Communications: To send you promotional emails, offers, and updates if you have opted in. You can opt out at any time by following the unsubscribe link in our emails.
• Fraud Prevention: To protect against fraudulent transactions and unauthorized activities.

3. Sharing Your Information

We may share your information with third parties in certain circumstances, including:

• Service Providers: We may share your data with third-party vendors (e.g., payment processors, shipping companies) who assist us in operating the Site and fulfilling orders.
• Legal Requirements: We may disclose your information if required by law, regulation, or court order.
• Business Transfers: If Osila is involved in a merger, acquisition, or asset sale, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Analyze how you use our Site and improve our services.
• Provide you with tailored content and advertisements.

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Correction: You can request access to your personal data and update or correct it if necessary.
• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
• Opt-out: You can opt out of marketing communications at any time by using the unsubscribe link provided in our emails.

To exercise these rights, please contact us at [privacy@osila.co.uk].

7. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our Site with the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@osila.co.uk
Address: 18 Bradford Road, Guiseley, Leeds, West Yorkshire, United Kingdom, LS20 8NH